WebOct 27, 2024 · An inbound call centre receives incoming calls from customers. Support teams generally monitor inbound centres, as the calls tend to come from existing customers with problems or questions. An outbound call centre, on the other hand, makes outgoing calls to shoppers. Sales teams generally run outbound contact centres to cold call … WebMar 15, 2024 · Here are three worth considering: 1. Indirect customer connection: While there are still plenty of calls to action (CTAs) in inbound marketing, it’s generally less direct than its outbound alternative. This means your target audience might never feel compelled to act on any of your offers.
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